The Swadlincote branch is a well resourced agency providing honest advice and a commitment to excellent customer service. Taken over by Tim Stockdale in 2006, the branch has grown from a small back street office with just three staff, to a prime High Street location and numbers of staff have doubled.
Specialising in sales, lettings, conveyancing and mortgages, the branch boasts a modern, open plan office with free parking for customers, to the rear of the office. The sales team is friendly and approachable and endeavour to offer a superior post sales service, from offer through to completion.
“Our team always try to ensure they are as available as possible to our customers and are motivated to go the extra mile, whether it involves listening to a customer’s issues or helping a customer to complete their solicitor paperwork.”
Tim Stockdale, Managing Director
As well as receiving a host of thank you cards from satisfied customers, the branch’s commitment to customer service excellence was recently recognised by a survey of vendors and buyers of completed sales by the Property Ombudsmen, resulting in a score for the branch of 10/10 for both service and satisfaction.
This has also been reflected in the growth seen during recent years, with the sales side of the business witnessing significant growth over the last eight years, making them the area’s market leader for two consecutive years. The lettings side of the business has also been successful since its launch in 2009, with around 100 properties managed to date.
The branch has a keen involvement in the local community and currently sponsors Gresley Football Club, as well as supporting the Overseal Gala.
The branch is a proud member of the Property Ombudsman.