Since the start of 2018, the British Property Awards has mystery shopped every estate agent in the Rutland area against a set of over 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents are rigorously and fairly judged.
After many months of judging, we are pleased to announce that Newton Fallowell has just won gold in the British Property Awards for Oakham. Its team performed outstandingly throughout the extensive judging period, which focused on customer service levels.
Newton Fallowell has now been shortlisted for a number of national awards which will be announced later in the year.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
Jason Treadwell, Managing Director for Newton Fallowell, Oakham said: “I am extremely proud of the outstanding work of my team while striving for the highest levels of customer service each and every day. Since opening the office in January 2016, more homeowners in Rutland are choosing our service compared to other estate agents in the area and we will continue providing Rutland with an unrivalled level of customer service.”
Robert McLean from the British Property Awards said: “Our award has been specifically designed to be attainable to all agents, removing common barriers to entry such as cost, to ensure we have the most inclusive agents. It also removes any opportunity for bias or manipulation. The Oakham office of Newton Fallowell has been attributed with one of our awards, simply down to the fantastic customer service levels it has demonstrated across a prolonged period of time.”
To find out exactly what makes Newton Fallowell different, contact them today via the following methods:
Tel: 01572 335005
Address: 6 Market Street, Oakham, Rutland, LE15 6DY