24/7 availability to customers throughout lockdown

News at Newton Fallowell | 04/06/2020

We’re delighted to say that despite the forced closure of our branch offices as a result of the UK wide Coronavirus imposed lockdown, Newton Fallowell maintained a 24/7 online availability through the Live Chat facility on our website.

In fact, when we first closed our offices, we published notices in our branch windows, with a QR code, enabling customers to scan the code and connect directly with a Live Chat operator there and then!

The QR code still works now! Why not give it a try?


During lockdown we handled thousands of Live Chat enquiries, and nearly 44% of them were outside normal office opening hours. ie. during evenings and weekends, and even plenty in the middle of the night!

With our operators responding within 15 seconds, we achieved a fabulous 97.8% customer satisfaction level. Use our Live Chat at any time for your enquiries. We’re always there.

We’re delighted to say that many of our offices are now starting to open by appointment only, having received Government certification to do so. We have implemented comprehensive measures to ensure the ongoing safety of our customers and our staff.

You can read full details, and find out how you can access all our services in new ways, here: https://www.newtonfallowell.co.uk/pages/covid-19-guidance

The lockdown has actually brought forward some fabulous changes in our business, for the benefit of all our customers:

-        For some time we had been offering Instant Online Valuations, but these have really come in to their own now.

-        But now we have added Contactless Market Appraisals, plus Video Tours and Virtual Viewings

Our Live Chat operators tell us that requests for these services have really taken off! Let’s hope that this crisis brings some good to all our customers’ lives, and that you all stay safe and well.

Coronavirus Information

The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to minimise the risk to our clients, staff and others.

For more information click here

Coronavirus Update Hide